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Travel agents

The best and worst travel agents

Article 1 of 6

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Which holiday company should you use for your next trip? Our survey of thousands of Which? members reveals all.

 

We’ve rated 13 leading travel agents and tour operators including Thomson/Tui, Trailfinders, British Airways Holidays, Easyjet Holidays, Jet2 Holidays, Expedia and Audley Travel to help you book your holiday with confidence. Unlock the table to find out:

  • our recommended holiday providers
  • ratings for important factors including value for money, accommodation and customer service
  • which holiday companies are the best to book with
  • which companies show a need for significant improvements.

These results are for members only. Please log in if you're a member, or join Which? now to get instant access to all our reviews and test results.

How you rate general travel companies
WRP Holiday company Average price per day Customer service Accommodation Description matching reality Value for money Customer score
Subscriber only content Audley Travel Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content British Airways Holidays Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Broadway Travel Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Easyjet Holidays Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Expedia Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Fleetway Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Inghams Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Inntravel Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Jet2 Holidays Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Just You Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Kuoni Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Thomson/Tui Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Trailfinders Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

Using the table: Star ratings are based on one to five stars. The more stars the better. Sample sizes are in brackets next to each holiday company. A dash indicates we did not receive enough responses to report on a company in that category. WRP stands for Which? Recommended Provider. Average price per day: Based on the median price of all holidays taken by survey respondents with the company named. Short haul destinations are defined as anywhere less than a five-hour flight from London. Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. Companies with the same customer score are presented in alphabetical order.

How we researched holiday companies

In March 2018, we asked Which? members to complete an online survey about their experiences of travelling with a holiday company. Our results are based on 5,282 member experiences. Only companies and star rating categories with at least 30 responses were reported on.

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