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Car hire comparison

Best and worst car hire companies

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Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Which car hire company should you use for your next trip? Our survey of thousands of Which? members reveals which car hire companies are rated the best and worst.

 

Car hire companies rated

We rated 12 leading car hire companies including Avis, Enterprise, Europcar and Hertz to help you choose the car hire companies most likely to you give you a trouble-free trip. Unlock the table to find out:

  • which car hire companies are Which? Recommended Providers
  • how consumers rate car hire companies for clarity of information and charges, levels of fees, and customer service
  • the best rated car hire companies
  • the lowest rated companies to avoid.

These results are for members only. Please log in if you're a member, or sign up for a £1 trial to get instant access to all our reviews and test results.

Car hire suppliers
    The booking The experience  
WRP? Brand Clarity of extra charges Ease of opting out of extra charges Clarity of final hire cost Description matching reality Value for money Customer Score
Alamo (147) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Auto Reisen (54) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Avis (308) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Budget (123) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Centauro (30) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Dollar (36) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Enterprise (259) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Europcar (283) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Goldcar (89) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Hertz (280) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Sixt (94) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Thrifty (53) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Fuel policy: The hire company's default fuel policy. When more than one option is available, we have listed the fairest. WRP stands for Which? Recommended Provider.
Clarity of extra charges eg insurance costs, additional drivers, child seats, sat nav etc.
Clarity of fuel policy on picking and dropping off the car.
Overall satisfaction with car hire supplier that supplied the keys to your hire car.
Description matching reality How well the description of the car matched the reality.

 

How we rate car hire companies

In January 2016, we asked Which? members to complete an online survey about their experience of using a car hire company in the last 12 months. Results are based on 2,001 member experiences.

Car hire company Recommended Providers

The companies you rate the highest are eligible for our Which? Recommend Provider (WRP) award. But to get the award, we need to be sure they don’t force you to take a poor-value fuel policy. 

Although we've rated brokers, we haven't considered them for WRP status as they take bookings only and don't provide the hire cars.

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