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Home care
Find out about care at home, adaptations and technology to help you stay independent in your own home for longer.
Financing care
Learn about funding options for home care, home adaptations and care homes, together with Attendance Allowance, gifting assets and Power of Attorney.
Housing options
Consider your options and learn about sheltered housing, retirement villages and care homes.
End of life
Guidance to help you through the emotional and practical steps of losing a loved one, from coping with bereavement to arranging a funeral.

What is Attendance Allowance?


Attendance Allowance is a payment available to people aged over 65 who, due to an illness or disability, would benefit from help with washing, dressing or eating, during the day or overnight.


Attendance Allowance eligibility


Attendance Allowance isn’t means tested and is available to anyone over 65 years of age who meets the eligibility criteria.


Attendance Allowance is one of a number of benefits for older people, intended for:

  • people who have a physical disability (including a sensory disability, such as blindness), a mental disability (including dementia and learning difficulties), or both. It isn’t necessary for the person to be receiving any assistance or supervision. As long as they are considered to be in a position where they would benefit from such support, they will meet this criteria.
  • people with a disability severe enough to need help caring for themselves, or need someone to supervise them, for their own or someone else’s safety.


It’s available to anyone needing care at home or in a care home as long as you meet the eligibility criteria.


You can’t get Attendance Allowance if you already get Personal Independence Payment (PIP) or Disability Living Allowance.


How much is Attendance Allowance?


There are two Attendance Allowance rates of payment (2018–19):

£57.30 a week

for people needing help for either day or night.

£85.60 a week

for people needing help both day and night.

The allowance is usually paid every four weeks.


Attendance Allowance doesn’t include additional amounts for mobility problems. Any difficulties a person may have with walking will nevertheless be taken into account when determining their eligibility.


Which? Wills
Find out how setting up a Power of Attorney can help a loved one manage their money in the future, if they become unable to.


Attendance Allowance six key facts


If you apply for Attendance Allowance for yourself, there are some key things to keep in mind.


It doesn’t matter if you’re actually getting any help with care or what you spend the allowance on. If you qualify as ‘needing help’, you should get the allowance.


Claims usually take around 40 working days to process, but payment can be backdated to the date that the claim form was received or the date you call the enquiry line (if you return the claim pack within six weeks). The benefit is paid in the same way as State Pension or Pension Credit.


You could get extra Pension Credit, Housing Benefit or council tax reduction if you get Attendance Allowance – check with the office dealing with the benefit, or the Attendance Allowance helpline using this contact number:


Call the Attendance Allowance helpline to request a claims form or to get help and information:

0800 731 0122


0845 604 5312

Mon-Fri, 8am-6pm


Receiving Attendance Allowance won’t negatively impact on any other benefits you claim. In fact, you may receive more from other benefits due to being eligible for Attendance Allowance. However, if you already have Attendance Allowance and you apply for local authority funded care at home or in a care home, your Attendance Allowance may be counted as income in the financial assessment for residential care or home care.


You must contact the Attendance Allowance helpline under any of these circumstances or if you want to change your name, address or bank details; if you want to stop receiving the benefit, or if your doctor’s details change.


If your allowance is temporarily suspended – for example, due to being in hospital or a care home – it can be reinstated once you’re eligible again and you shouldn’t have to make a new claim.


If you’re awarded Attendance Allowance at either rate, and have a carer, they may be entitled to claim Carer’s Allowance.

Which? Wills
From writing your will, to setting up your Power of Attorney, Which? is here to help you make important decisions for your future.


How to apply for Attendance Allowance


You can apply by filling out the AA1 Attendance Allowance application form compiled by the Department for Work and Pensions (DWP).


Call the Attendance Allowance helpline to request a claims form, download it online or use the interactive online form:


Call the Attendance Allowance helpline to request a claims form or to get help and information:

0800 731 0122


0845 604 5312

Mon-Fri, 8am-6pm

Download the form and print a paper copy to post:

View AA1 form

Fill out an interactive AA1 form online:

Online form

You will still need to print the completed form to sign and post.


It’s also worth noting that this is a long form and will take some time to fill in. The interactive online form only means that you can fill it in online; once it’s completed, it needs to be printed, signed and sent to the address at the top of the form.


Terminal illness: special rules


If you’re applying on behalf of someone with a terminal illness who isn’t expected to live longer than six months, there are ‘special rules’ (see below) to ensure that they can get Attendance Allowance more quickly than the usual 40 working days it takes to process the claim. Claims made under these rules should be handled within eight working days.


If applying for ‘special rules’, you must include a DS1500 form with the Attendance Allowance application. This form can only be completed by a GP or other healthcare professional, who will then give it to you or send it directly to the DWP.


You can apply for Attendance Allowance under ‘special rules’ on behalf of someone else without their permission. The letter about the money awarded won’t mention ‘special rules’.


How to fill in the Attendance Allowance claim form


Some people miss out on Attendance Allowance because they’re put off by the claims process. The form is long – and the answers you give are very important – but our top tips for completing the Attendance Allowance form should increase your chances of making a successful claim.


Despite its reputation of being difficult to fill in, there’s lots of guidance on the form and plenty of examples of the information the DWP is looking for. We also provide you with tips for filling in the form.



Attendance Allowance and changing circumstances


If you’re caring for a loved one, circumstances can change quickly, so it’s important to be aware of what can happen with the allowance in specific situations.


If a person you’re caring for:

  • has been awarded the lower rate of payment, but their health deteriorates so that help both day and night is needed, contact the Attendance Allowance helpline and they will send you a form to complete about how their needs have changed
  • goes into an NHS hospital or is fully funded by the NHS or a local authority in a care home, the allowance stops 28 days after the date the person was admitted
  • moves into a nursing home and receives NHS-funded Nursing Care, but is otherwise meeting the rest of the cost of care themselves, Attendance Allowance will continue to be paid
  • moves into a hospice that isn’t funded by the NHS, the allowance will continue to be paid
  • is in long-term care and meeting costs through a deferred payment agreement, they may lose their Attendance Allowance in the future.


In any of these circumstances, call the Attendance Allowance helpline to ensure the person you’re caring for still satisfies the conditions.


Call the Attendance Allowance helpline to request a claims form or to get help and information:

0800 731 0122


0845 604 5312

Mon-Fri, 8am-6pm


Attendance Allowance shouldn’t be affected if the person you’re caring for is temporarily away from home: for example, if they go into hospital or a care home for less than four weeks, go abroad for less than 13 weeks, or go abroad for less than 26 weeks to get medical treatment.


If you are in receipt of Attendance Allowance and moving into a care home


If you move to a care home, Attendance Allowance will be paid only for the first 28 days unless you are completely self-funding. It will also continue to be paid if you receive NHS-funded Nursing Care, as long as there is no financial support from the local authority. 


If your care is being paid for by your local authority, then it is advisable to contact the Attendance Allowance helpline to report a change of circumstance. If you continue to receive it, you might subsequently have to pay it back.


In Scotland, the government offers free personal and nursing care for people living with dementia.

Further reading

Benefits for older people

There is a range of benefits available in later life, including Attendance Allowance, Personal Independence Payment, ...

State Pension

Find out about the State Pension, including information on State Pension age and how much you’ll receive.

Last updated: 07 Nov 2018