Christmas shopping rights
From shopping in the sales to buying gifts, the festive season can throw up many situations where it can really help to know your rights. Our guides help you understand your consumer rights at Christmas so you’re not left out of pocket.
Christmas shopping rights
Don't get left out of pocket if your Christmas shopping doesn't go to plan.
Answers to your problems
Your five essential Black Friday shopping rights
A cut-price deal doesn’t mean your consumer rights will also be given the chop. Make sure you know what to do if your Black Friday deal turns out to be a dud.
What are my online shopping rights at Christmas?
With more and more of us shopping online at Christmas it's vital that you know your rights. Here's the lowdown...
Do you know your Christmas shopping rights?
The average UK family spends more than £800 on Christmas. But if anything goes wrong it can pay to know your where you stand and how to put things right.
Can I return unwanted Christmas gifts?
No matter how well you know a loved one, it's pretty much guaranteed that at some stage you'll buy them a Christmas present that isn't right.
I have a faulty Christmas present, what are my rights?
We’ve put together a handy festive guide to explain your rights when returning faulty Christmas items and what to do if a retailer tries to fob you off.
What are my shopping rights in a Christmas sale?
Christmas sales start earlier and earlier every year. But how can you be sure the sale is genuine and that the items on sale are a real bargain?
My online order hasn't arrived, what can I do?
If you buy something online and it is late, or doesn't arrive, your consumer rights mean you're protected. Read our guide to see what you can do.
What are my rights with gift vouchers and cards?
The lowdown on your rights when it comes to vouchers and gift cards, credit notes and insurance companies who insist on giving vouchers.
What are my shopping rights on an online marketplace?
If you’re planning to buy or sell goods on an online marketplace, it pays to know your rights. We offer guidance and top tips for online marketplace shopping.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
How to complain if you receive damaged goods in the post
Don’t be fobbed off by a retailer if you received damaged goods in the post. Here’s the lowdown on how to complain and what to ask for.
How to complain if your parcel is late or doesn’t turn up
If your parcel is late or doesn't turn up, your rights vary depending on the type of delivery you paid for.
How to complain if your parcel was left somewhere or stolen
This advice applies if your parcel hasn't turned up, were left somewhere outside your home and stolen, or left with a neighbour that denies having them.
Florina Neag says:
Hello, I ordered a ski costume on an UK sport’ site, when the merchandise was delivered, in the delivery bag was only the ski jacket, even though on the list appeared the jacket and pants but in...
Kevin J Hosey says:
I returned a gift to Argos with out a receipt, they said they would refund £4.99 on a gift card! The item was being sold for £11.99!! Good business!!
Sarah Reid says:
I bought rugs for horses online in the sale the order went through said sizes i wanted instock paid with paypal. 2 days later got email saying system error and refunded my money so i phoned company...