Cars

Has that bargain motor turned out to be an old banger? Or has your new set of wheels been slapped with a parking ticket? We have advice to help you get your money back when things go wrong.

Second-hand cars

Has your second-hand car developed a problem? Or have you been sold an old banger? Our guides can help you if you discover you’ve bought a dud and want to make a claim. 

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Car warranties

Being fobbed off by a car warranty provider refusing to pay out? Confused about a dealer warranty versus an extended warranty?  Our guides explain your rights and how to take action. 

Car insurance

Car insurance is a legal requirement when driving in the UK. But if you're not happy with the way your insurance company treats you, you have the right to complain. Our guides can help you.

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Parking tickets

If you’ve been issued with a parking ticket you think is unfair, you have the right to challenge it. Our guides and free letter tools help you appeal and provide the information you need.

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Car hire

Hiring a car for a holiday can be a great way to get around. But tempers can fray if you get to your destination to find the car you booked isn't what you get. Or if you're hit with extra charges. We explain your rights.

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Garage services

If you’ve been disappointed by service from a garage there are things you can do, including escalating a complaint to the ombudsman or the small claims court. Our guides can help you.

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Road maintenance complaints

If poor road maintenance has caused damage or made you feel unsafe, our guides on potholes and faulty cat's eyes can help you to make a report or claim compensation.

Speeding tickets

No one wants to get a speeding ticket but if you think it’s undeserved, you may be able to appeal. Our guides contain information and advice about when you can challenge a speeding ticket and what is involved in the appeals process.

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When we discovered back in 2012 that some eco cars were not as eco as they claimed, we decided to launch the ‘Come Clean On Fuel Claims’ campaign. Then, when Volkswagen admitted to rigging official emissions tests in 2015, we had the opportunity to ramp up our campaign. With your help, we’ve convinced the government to introduce a new test recreating a real-world mix of driving environments that, it is hoped, will slash harmful emissions from diesel cars by two-thirds.
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