1 Report a nuisance text

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Report a nuisance call

Report a nuisance call or text to the regulators. Every complaint helps in the fight against nuisance calls and texts

Report a call or text

You can complain about a company or a number making nuisance calls and texts to a number of organisations including the TPS, your phone operator, Ofcom (which covers silent and abandoned calls) or the ICO. 

The threshold at which the ICO is allowed to act has been lowered and they have the power to fine companies up to £500,000 that break the rules on unsolicited texts and phone calls. 

Which? will continue to work with all the relevant bodies to ensure that efforts to tackle the problem are stepped up.

2 Report spam texts

Sending unsolicited text messages is illegal. So, if you want to stop receiving spam texts you can report this to the Information Commissioner's Office (ICO). 

You can also report unsolicited text messages to your mobile provider.

3 Use a dedicated text number

You can report spam texts directly to your mobile phone provider. All operators now use 7726 as the short code to report spam texts, which is free of charge. 

All of the UK’s mobile operators worked together to deploy a tool which collates all the information from the 7726 short code in real time. 

This means they can take early action to block numbers that are generating spam on their networks. They can also use this information to inform the regulators.

You can report spam texts directly to your mobile phone provider free of charge by forwarding the text message to 7726. All operators now use 7726, with the exception of Vodafone who use 87726.

Do you report spam?

In 2015 a whopping 90% of Which? survey respondents who owned a mobile phone didn’t know they could report a spam text using 7726.

When you report a spam text you may get an automated response thanking you for the report giving you further instructions if needed.

4 Texts from unknown numbers

Never respond to spam texts as this will just confirm that your number is live. Simply delete the text.

Only reply ‘STOP’ if you know the company that's sending the message. If the company continues to send you unwanted texts you can report it to the ICO.

5 Join our Calling Time campaign

People are being bombarded with nuisance calls and texts, especially from PPI and Personal Injury companies. 

Back in December an official task force – chaired by Which? – outlined 15 recommendations for action on nuisance calls and texts.

But our analysis of data from the Information Commissioner’s Office shows that since the task force reported, there have been around 61,500 official complaints about nuisance calls and texts.

With just 2% of people who receive unwanted calls reporting them to the regulator, the true figure is in the millions.

We are campaigning for:

  • the Government to make top staff legally accountable for their company's nuisance calls, and require businesses to show their number when they call. Our new research found that eight in 10 people support greater accountability over nuisance calls, including directors being personally fined if their company breaks the rules.
  • businesses to support our campaign by making a public commitment to tackle nuisance calls
  • regulators to give people more power by putting them in control of how their personal data is used.
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Join our campaign
& help us reach 600,000 signatures

We're campaigning to call time on nuisance calls and texts. We're calling on the Government, Regulators, and Businesses to take action to protect people from unwanted callers. We also want you to have more control over how your personal data is used.
Find out more about Nuisance calls and texts on Which? Campaigns

Thank you for signing our campaign

Help us spread the word by sharing our campaign

#CallingTime

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